Frequently Asked Questions

If you can't find the answer to your question below, please contact us using our online form.

Do you go everyday?

Tours are organized according to demand. We fly every day except for Christmas and or if the weather is unsuitable.

What times do you go?

Departure times are usually 0800 / 1000 / 1200  / 1400 hrs with flexibility to manage weather and passenger issues and requirements

Where do we meet?

Our office is located in the passenger terminal building at the Whakatane Airport, Whakatane. Our helicopters operate from outside the office at the airport also.

What health issues should I be aware of?

The sulphur emitting from the Island can make breathing difficult for people who suffer from asthma. Please ensure you bring your inhalers and inform you guide/pilot so in the event you may feel unwell he / she can assist you to fresher air or with your inhaler. If you wish to wear your gas mask throughout your time on the island then that is not a problem.

Parts of the Island are very hot so be sure to listen to the guide/pilot and follow his or her instructions and this will minimize scolding or burning from various hot areas of the Island.
During summer it is advisable to bring water to drink as inside the crater it can get very hot.

Do we need special clothing / equipment?

Basic out-door clothing and footwear. Terrain is easy but cross trainers or hiking boots are best, as there are no formed walkways (no open sandals). We provide each visitor with a hard hat and a gas mask for their time on the Island.

What level of fitness is required for the Island walk?

Sufficient to walk and stand for an hour on undulating terrain.

Can I smoke and eat on the Island?

Smoking is permitted but not in the Helicopter. You are required to take your stubbed cigarettes back to the mainland with you. Eating is also permitted and again you are required to retain your rubbish and take it back to the mainland.

Is it OK to use video and still cameras?

The use of video and still cameras is OK both from the helicopter and on the Island.

Will there be any damage to my camera?

Keep cameras clear of hydrothermal vents to limit exposure to acid gases and take care when cleaning lenses to avoid scratching from volcanic ash.

How far in advance to we need to book?

The further ahead you book the more likely you will get to go at your preferred date and time. Tours are planned according to demand so your stipulated date is where we start planning.

What happens if the weather is not good?

Tours are rescheduled to depart at the next opportunity, either later that day or the day following. If you are unable to stay around for the next available tour a full refund will be given.

How many people can go per tour?

A minimum of 1 person and a maximum of 3 persons for our Robinson R44 helicopters for any one flight.  During the summer period (November – March) we will have 2 X R44 helicopters which allows up to six visitors to visit the Island at once. Other larger seated aircraft are available on request. Please see below for our prices.

Is there a minimum age?

There is no minimum age, however there is a minimum weight of 20kg, as this is the minimum weight for our children's lifejackets.

How many tours can take place in one day?

Up to 5 tours. Departures time are 0800, 1000, 1200, 1400, 1600 hrs.

How long is the tour?

The duration of the ‘White Island Volcano Adventure’ is around 2 and a half hours. 30 minutes briefing/processing/boarding. 45 minutes return flight. 1 hour and 15 minutes landing/boarding White Island. These times are approximate.

What if the weather or volcanic conditions are unacceptable for landing on White Island?

Your pilot will carry out a 15 minute air tour of the island to view the island and its volcanic activity.

Is online booking available?

Yes, a secure booking form is available. Click here to make your booking